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4 EHR Frustrations and How to Avoid Them

Say Goodbye to EHR Frustrations & Hello to More Patients

There are too many windows and tabs. It doesn’t fit my practice. It’s so slow.

Any of these sound familiar? If you’ve been using an EHR system for a while now, chances are you’ve been frustrated a time or two. Whether it’s poor workflow or missing features, a bad EHR can slow you down and take time away from your patients. And aren’t they the whole reason you started practicing in the first place?

Here’s the thing though – EHR doesn’t have to be frustrating. In fact, our clients find it can actually improve their practice in a number of ways. From increased patient load to smoother office workflow, a good EHR system puts your practice on track and gets you back to what matters, patient care.

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Let’s take a look at the leading EHR frustrations we’ve encountered, plus tips for picking a system to help prevent them.

  1. The EHR is so slow – there’s poor workflow and inefficient data entry.

    Speed is often one of the most common complaints of EHR software. Not only can you encounter frustrations with internet connections and desktop applications, but the system in and of itself may not be configured to optimize data entry. Navigating through a complicated system and entering duplicate data is redundant and time consuming.
    The solution – Look for an EHR with workflow designed specifically for eye care and data management that optimizes documentation. FoxFire is designed to follow common practice workflow while boasting automated entry, custom fast plans and quick chart completion to speed up the entire process.

  2. We can’t customize the system – we’re stuck trying to make our practice fit the EHR.

    Every practice is different. There is no one size EHR that fits all. If you’re unable to customize your system to your exam or documentation style, you’re never going to get the most out of your EHR.
    The solution – Look for an EHR with easy and complete customization capabilities. You want an EHR that you can fit to your practice style, not the other way around. FoxFire offers easy, on-the-fly customization throughout the entire system. From drop-down menus to complete patient plans, you build the EHR so that you are successful.

  3. The system is not built for eyecare – we’re missing key features and it’s clear it was not designed with the end-user in mind.

    A lot of EHR providers design a system without input from the end-user. More often than not, it’s a general system built for use by a wide variety of specialties. While it may work, it lacks the tools eyecare providers need and doesn’t function with the user in mind. A poor user experience can make the entire system fail.
    The solution – Start by looking for an EHR provider built specifically for eyecare. Then see if they offer user input and feedback in their design process. To keep improving, the company needs to focus attention on what their clients need and want out of the system. For FoxFire, we start with a system built specifically for eyecare and then continue upgrading based on client feedback. We welcome and encourage providers to submit requests or opinions on design, usability, features and more as we look to continually meet and exceed their expectations.

  4. The imaging is poor – the imaging is slow and we’re limited in what we can do with it.

    High quality imaging allows providers to better manage patient care. Without a system that offers it, you’re missing out on a huge opportunity. Not only that, but if you’re wasting time waiting for images and not able to properly document, you’re losing a key tool for monitoring patient progress.
    The solution – Look for an EHR with high quality imaging capabilities and the ability to connect your devices. FoxFire offers DICOM capable imaging built directly into the system. You can quickly upload images direct from your integrated devices and utilize a bevy of tools for viewing, annotating and diagnosing.

It’s time to say goodbye to EHR frustrations and say hello to more patients. At FoxFire Systems Group, we work daily to improve our system and service to optimize our clients’ success. If you’re ready to see how we can boost your patient load and eliminate the hassle of EHR, contact us today.

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